User attrition and apathy can slow even the fastest-growing companies. Like a coach, always be looking for opportunities to give useful tips and ideas for helping clients reach their goals. Pick a few good and a few average customers, and ask the questions below relating to your 3 natural interaction points: your product, support, and user communications. The answers will help Product & Marketing teams embed and send better communications that keep users invested in your product and anticipating every interaction with you!
